Do you offer refunds?
We offer a 14-day satisfaction guarantee for new customers. If you cancel within the first 14 days of your initial subscription, you’ll receive a full refund. After that, no refunds are issued for active billing cycles.
Category: FAQ
Here are some frequently asked questions and answers.
What happens if I don’t provide content or feedback in time?
If you fail to provide necessary assets (text, images, approvals, or logins) within 30 days of starting, we reserve the right to launch a placeholder website based on the best available information. Billing will continue as scheduled.
Is there a minimum commitment?
Yes, all plans require a 90-day minimum service term after your website launches. After that, you can cancel anytime before your next billing cycle.
How does billing work?
You can get assistance by contacting our support team through the website. aYour subscription is billed automatically every month. Billing continues on a monthly cycle until cancellation, regardless of website launch timing or client delays.We are here to help you with any inquiries or issues you may have.
How much does MonsterWP cost?
We offer several plans to fit your needs: There are no contracts, no hidden fees, and no setup costs—just simple, transparent pricing. Do you have a specialized build that doesn’t fit our Simple Website format? No problem. Contact us and let’s talk!
What if I already have a website?
No problem! We can migrate your existing site to MonsterWP, optimizing it for speed, security, and SEO in the process.
What website platforms do you use?
We build all websites using WordPress—the world’s most powerful and flexible content management system (CMS). We utilize Elementor Pro and Divi for custom, high-performance designs without the bloat of traditional development.
Who is MonsterWP for?
MonsterWP is perfect for small businesses, startups, enterprises, and eCommerce brands that want a fully managed website solution without the headaches of traditional web development. Whether you’re a solo entrepreneur, marketing director, or C-suite executive, MonsterWP takes web management off your plate.
Do I own my website?
Yes, you own all of your website’s content, branding, and images. However, MonsterWP manages hosting, security, and backend optimization to ensure peak performance and ongoing support. If you ever cancel, you can migrate your site to another hosting provider for a one-time transfer fee.
How is MonsterWP different from traditional web design agencies?
Traditional web design is slow, expensive, and inefficient—often taking months and costing thousands upfront. MonsterWP kills that model by providing fast, optimized websites with no upfront costs, no hourly fees, and no contracts. We build, host, and maintain your site for a flat monthly fee.