How often is my site maintained?
We perform ongoing maintenance behind the scenes, including plugin updates, security monitoring, and backups—automatically.
Category: FAQ
Here are some frequently asked questions and answers.
Can I request emergency changes?
Absolutely. For anything urgent (errors, outages, etc.), flag it in the portal or email us directly—we’ll prioritize it immediately. In our Monstrous Kitchen customer portal, you have direct access to our team members and a dedicated account manager.
What kind of support do I get?
All plans include priority support via our Monstrous Kitchen portal. We’re quick, responsive, and focused on running your website smoothly.
Are updates really unlimited?
Yes—most content updates are included, with no extra fees or limits. Our subscription model is designed to give you peace of mind. Whether you need to update text, swap an image, adjust business hours, add a blog post, or publish a new service—you’re covered. Just send in your request and we’ll take care of it. […]
How do I request a website update?
You can submit updates anytime via our client portal, Monstrous Kitchen. During normal business hours, most requests are handled within 1–24 business hours.
Will I own the ad accounts?
Yes, we manage them on your behalf, but everything is created in your name so you retain full ownership and transparency.
Is PPC included in all plans?
PPC management is included only in the Website + SEO + Ads plan, but you can add it to any subscription as an upgrade.
Do I get access to campaign results?
Yes. We provide monthly reports showing ad performance, spend, leads, and recommendations for ongoing optimization.
Do you provide the ad creative?
Yes. Our team creates the ad copy, graphics, and landing pages. If you have your own assets, we can incorporate those too.
What platforms do you manage ads for?
We manage campaigns for Google Ads, Meta (Facebook & Instagram), and can discuss others like YouTube or LinkedIn, TikTok, Snapchat, and others based on your goals.